Shipping policy
SHIPPING POLICY
Thank you for shopping with BRECKSON.
This Shipping Policy explains how order processing, shipping, delivery, tracking, and shipping-related issues are handled.
1. ORDER PROCESSING
Orders are processed after payment authorization and order verification.
Most orders are prepared for shipment within 1-3 business days.
Business days generally exclude weekends and recognized holidays.
Processing times may be longer during periods of unusually high order volume, promotional events, product launches, holidays, or circumstances outside our reasonable control.
If a different processing estimate is displayed during checkout, the checkout estimate will apply to that order.
2. DELIVERY ESTIMATES
Estimated delivery times depend on the customer's location, shipping method, carrier, product availability, and fulfillment location.
The estimated shipping or delivery timeframe available during checkout or provided after purchase should be reviewed before placing an order.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
3. FULFILLMENT PARTNERS
BRECKSON may work with third-party fulfillment, logistics, warehouse, or shipping partners.
As a result, products may be dispatched from different fulfillment locations depending on product availability and the customer's destination.
Orders containing multiple items may occasionally arrive in separate packages.
4. SHIPPING CONFIRMATION AND TRACKING
When tracking is available, customers will generally receive a shipping confirmation containing tracking information after the order has been dispatched.
Tracking information may take time to become active after a shipping label is created.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP or postal code; and
- Country.
If you notice an address error, contact us immediately at:
contact@brekson.store
We will attempt to assist, but we cannot guarantee that an address can be changed after an order enters processing or has been shipped.
6. DELAYS
Delivery may occasionally be affected by circumstances outside BRECKSON's reasonable control, including:
- Carrier delays;
- Severe weather;
- Transportation disruptions;
- Customs processing;
- Holiday volume;
- Incorrect addresses;
- Security inspections;
- Natural disasters; or
- Other logistical disruptions.
If we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.
If BRECKSON is unable to ship an order within the timeframe promised at the time of purchase, we will handle the delay, cancellation, or refund in accordance with applicable law.
7. LOST OR MISSING ORDERS
If tracking indicates unusual inactivity or you believe your package has been lost, contact:
contact@brekson.store
Please provide your order number and tracking number.
We may investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
8. PACKAGE MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
- Confirm the shipping address on your order;
- Check around the delivery location;
- Ask household members or neighbors;
- Check with your building management or reception, where applicable; and
- Contact the carrier when appropriate.
If the package still cannot be located, contact us at contact@brekson.store and we will review the situation.
9. DAMAGED PACKAGES
If your order arrives damaged, photograph the external packaging and affected products before disposing of the packaging.
Contact:
contact@brekson.store
Include your order number and clear photos so that we can review the issue.
10. INTERNATIONAL ORDERS
Where international shipping is available, customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country unless expressly stated otherwise at checkout.
These charges are determined by local authorities and are generally outside BRECKSON's control.
International delivery times may also be affected by customs processing.
11. REFUSED OR UNDELIVERABLE PACKAGES
Packages returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or other customer-related delivery issues may be subject to additional shipping charges where permitted by law.
Any refund for an eligible returned package will be handled according to our Return & Refund Policy and applicable law.
12. ORDER CANCELLATION
If you wish to cancel an order, contact us as soon as possible at:
contact@brekson.store
Cancellation cannot be guaranteed once the order has entered fulfillment or has been shipped.
13. CONTACT
For shipping, tracking, or delivery questions, contact:
BRECKSON
Email: contact@brekson.store