Refund policy
RETURN & REFUND POLICY
At BRECKSON, we want you to feel confident when shopping with us. Please review the following Return & Refund Policy before making a purchase.
1. RETURN PERIOD
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return, the item must meet all eligibility requirements described below.
2. UNDERWEAR HYGIENE POLICY
For hygiene and health reasons, underwear products, including briefs, boxer briefs, boxers, trunks, and similar intimate apparel, are eligible for return only if they are:
- Unworn;
- Unwashed;
- Unused;
- In their original condition;
- With all original tags attached; and
- In their original unopened or undamaged packaging, when applicable.
Underwear that has been worn, tried on directly against the body, washed, altered, stained, damaged after delivery, or otherwise shows signs of use cannot be returned or exchanged for hygiene reasons, except where required by applicable law.
For multipacks, the entire pack may be considered non-returnable once the packaging or hygiene seal has been opened.
We strongly recommend reviewing the product description and size guide carefully before placing your order.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
contact@brekson.store
Please include:
- Your full name;
- Order number;
- Description of the issue; and
- Clear photos of the product and packaging when applicable.
If the issue is confirmed, we will provide an appropriate solution, which may include replacement, exchange, or refund.
BRECKSON will cover reasonable return shipping costs when the return is caused by an error on our part or by a confirmed defective or damaged product.
4. HOW TO REQUEST A RETURN
Before sending any product back, contact:
contact@brekson.store
Include your order number and the reason for your return.
If your return is approved, we will provide return instructions and the appropriate return address.
Products returned without prior authorization may not be accepted.
Do not send returns to any address shown on the shipping package unless our customer support team specifically instructs you to do so.
5. RETURN SHIPPING COSTS
For returns related to sizing, preference, change of mind, or other reasons not caused by BRECKSON, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the order was defective, incorrect, canceled before shipment, or applicable law requires otherwise.
We recommend using a trackable shipping service when returning a product.
BRECKSON is not responsible for return packages lost in transit before they are received by the designated return facility.
6. EXCHANGES
Eligible products may be exchanged subject to product availability.
Because underwear is subject to hygiene restrictions, only products that meet the return eligibility conditions described above may be exchanged.
For the fastest resolution, contact us at contact@brekson.store.
7. NON-RETURNABLE ITEMS
The following items generally cannot be returned:
- Underwear that has been worn or tried on against the body;
- Washed products;
- Products without original tags;
- Products with damaged or opened hygiene seals, where applicable;
- Products showing stains, odors, alterations, or signs of use;
- Gift cards;
- Items specifically marked as final sale, where permitted by law.
This does not limit any rights you may have regarding defective, damaged, misrepresented, or incorrect products under applicable law.
8. REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for BRECKSON to process an approved refund. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
contact@brekson.store
9. ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, the standard return eligibility requirements will apply.
10. CONSUMER RIGHTS
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable federal, state, or local law.
CONTACT
For questions regarding returns, exchanges, damaged products, or refunds, contact:
BRECKSON
Email: contact@brekson.store